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Bakes by CR
OWNER TESTING SITE — orders placed here are tests only and will not be fulfilled. No real payments are taken.

Delivery and Collection Policy

Last updated: 31 August 2026

Who we are

This policy applies to orders with Bakes by CR, the trading name of Francisco Ignacio Cruz Rodríguez, sole trader, of 78 Treville Close, Redditch, B98 0NW, United Kingdom. Contact us at chef@bakesbycr.co.uk or +44 7896 740755.

Weekly ordering cut-off

Everything is baked to order. Orders for each week's delivery and collection dates close at 6:00pm (UK time) on the Wednesday before. Orders placed after the cut-off are scheduled for the following week.

Fulfilment slots

Available fulfilment dates and time slots are shown at checkout and confirmed on your order. Please arrive or be available within your confirmed slot.

Collection

Collection is free. Our bakery is at 78 Treville Close, Redditch, B98 0NW, United Kingdom. When you book a collection slot, your order confirmation includes the full collection details and any instructions you need. Please bring your order number when you collect. You can pay online in advance or choose payment on collection where offered.

Local delivery

Delivery is available to selected local postcodes. Enter your postcode at checkout to check eligibility and see any delivery fee before you pay. A minimum order value may apply for delivery, and delivery may be free once your basket reaches a qualifying spend. We do not offer nationwide shipping.

Unsuccessful deliveries

Please check your delivery address carefully at checkout. If a delivery fails because the address was incorrect or incomplete, or nobody was available to receive the order, we will contact you. Because our products are made to order and may be perishable, redelivery or refund may not be possible in these circumstances. If we are responsible for the failure, you are entitled to redelivery or a full refund.

Missed collections

If you cannot make your collection slot, contact us as soon as possible at chef@bakesbycr.co.uk or +44 7896 740755 and we will try to agree an alternative. Uncollected orders may need to be disposed of if they are perishable, and refunds cannot be guaranteed where collection was missed without notice.

Delays

If something within our control delays your order, we will tell you and offer a rearranged slot or a full refund. If an event outside our reasonable control (for example severe weather) causes a delay, we will contact you to rearrange; you may cancel for a full refund if the rearrangement does not suit you.

Questions about this page? Contact us using the details in the footer and we'll be happy to help.